Becker Dermatology stopped losing calls to voicemail
A 6-provider clinic in Munich that was missing 30% of inbound calls during treatment hours — and fixed it without hiring front-desk staff.
Becker Dermatologie · Munich, Germany
We were literally pulling gloves off to answer the phone. Now the AI books while we're with patients — and callers don't notice the difference.
The challenge
Three receptionists couldn't keep up during peak hours. Calls rolled to voicemail; patients hung up and booked with competitors. GDPR-compliant phone handling was non-negotiable.
What they did
Forwarded the main line to the AI receptionist on the Professional + AI plan. Configured services, insurance FAQs, and staff calendars. SMS confirmations in German.
What changed
Within 60 days, 94% of AI-handled calls ended in a confirmed booking or clean transfer to staff. No-show rate dropped from 19% to 6% with the two-step SMS reminder sequence.
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